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For orders, product information or technical details, our experts are delighted to help you by your project.

Shipment conditions

Our Service is exclusive for Business Customers and Public Applicants (Schools, Universities, Public Authorities).

Packaging is calculated at net cost price. All used packaging material that is returned will not be accepted. We predominantly use recyclable and environment friendly fillers.


Our invoices are payable within 30 days from the date of invoice. For payments within 10 days we offer 2% discount on the invoice amount provided that all invoices have been paid.

Return of Goods

In general we do not accept the return of goods that have been correctly sold and delivered. Exceptions can only be granted in special cases where a previous agreement has been made.
The return of the goods must be free of charge. Only items in sound condition can be returned to stock and credited.
Return of goods are only accepted when accompanied by a copy of the delivery note.
Custom made parts are generally excluded from return.

Los precios

Los precios se consideran en euros, franco fábrica y no incluyen el embalaje ni el IVA. Se facturan los precios aplicables el día del envío. Nos reservamos el derecho a modificar los precios.

Recargos por cantidad mínima

Si el valor de la mercancía no llega a 25,00 €, se cobra un suplemento de 5,00 €
Si el valor de la mercancía no llega a 12,50 €, se cobra un suplemento de 10,00 €

El suministro

El 98% de los productos de norelem están disponibles en stock. Los pedidos que nos lleguen por teléfono antes de las 16:30 h (los viernes, hasta las 12:00 h) de un día, pueden despacharse opcionalmente ese mismo día y, previsiblemente, el cliente los recibirá el siguiente día laborable.

El envío

Si no selecciona ninguna forma de envío, se elige la vía de transporte más económica. Todos envíos están cubiertos por un seguro de transporte. El envío se realiza franco fábrica (exw), conforme a los Incoterms 2010.


Our guarantee of ensuring superior quality is reflected in how we see ourselves and our certifications.
We believe quality management to be a continuing process of responding quickly and decisively to new requirements. By actively developing work processes as well as thinking and looking ahead, we can guarantee the satisfaction of both our customers and employees.


Here is a summary of various application examples from our product range.